Return Policy
Because our candles are made to order and our labels are printed specifically for each order, we do not accept returns.
However, if there is an issue with your order, please contact us within 3 days of delivery and include a photo of the quality issue and we will be glad to work with you.
Contact: Support@encourageco365.com
IMPORTANT:
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
Please note that Encourage Candle Co. will not be held responsible and will not offer replacements or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, a partial refund may be issued.
refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Late or missing refunds
If you haven’t received within 10 business days, first check with your bank or financial institution.
Then contact your credit card company, as it may take more than 10 business days before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@EncourageCo365.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@EncourageCo365.com and we will be glad to work with you.
Shipping Returns
You will be responsible for paying for your own shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Additional Help?
Contact us at Support@EncourageCo365.com or for questions related to refunds and returns.